Deliver on Time.
Keep Costs in Check.
See which shipments need attention and whether delivery partners are meeting their commitments. AI OS connects tracking, service performance and contracted rates so you can address delays and keep charges under control.
Where Should We Focus?
Tracking Gaps Need Follow-Up
Check the last carrier event against promised arrival to decide which cases need escalation and a customer update.
Transit Details · status and exception groups can overlap
Lower Volume Can Hide Higher Unit Costs
Unit cost is about 36.6% higher. Compare service, weight and destination mix before attributing the increase to carrier rates.
Carrier Performance · YTD through May 13, 2026
One Invoice Needs Reconciliation
Open the billed service lines and applicable terms. Establish what explains the difference before approving payment or raising a dispute.
Contracts & Invoices
The Customer Promise Continues After Dispatch
An order leaving the warehouse is only one milestone. You still need to know whether it will arrive as promised and whether the service is costing what you agreed.
Tracking Without a Clear Answer
A parcel has not received a scan for days. The customer wants an update, but the status alone does not explain what needs to happen next.
Service Gaps Hidden by Averages
A partner’s overall score looks healthy while one channel repeatedly misses its deadline. The recurring problem remains hidden in the combined result.
Higher Cost per Shipment
Total freight spend falls as fewer parcels ship, but the cost of each shipment rises. The apparent saving hides pressure on order margins.
Charges Outside the Expected Terms
An invoice includes a different service rate or an unexpected charge. Without a comparison to the agreement, the difference can pass through approval unnoticed.
The Questions Your Delivery Review Should Answer
Get clear answers on delivery risk, partner service and billed costs so you can decide where to follow up.
Which shipments are likely to miss the promised arrival?
Which markets have recurring dispatch delays?
How does service performance compare across carriers?
Are our 3PLs meeting the agreed processing deadlines?
Why is the cost per shipment increasing?
Which charges differ from the rates we agreed?
Introducing Logistics & Delivery Within AI OS
AI That Brings Delivery Priorities Into Focus
Spot the signal. Explore the evidence. Ask the next question.
Explore each capability
Start With Shipments Needing Follow-Up
AI OS highlights tracking gaps, exceptions and changes in expected arrival. Follow the carrier events to see which shipments need investigation before the next customer update.
Check the last event and promised arrival before deciding which cases need carrier escalation.
See Where the Service Commitment Broke Down
AI OS identifies service gaps by partner, channel and operating stage. Locate the outbound, Returns or receiving issue behind a weak result.
NRI
The same partner delivers different results across channels. Review the affected deadlines and orders before treating it as a partner-wide failure.
Ask What Is Behind the Delivery Cost
Ask why an invoice exceeds the expected amount, then explore the services, quantities and rates behind it. Follow-up questions stay in the delivery report so your team can check the evidence before approving a charge or raising a dispute.
Make Informed Logistics Decisions
Escalate delivery risks, address recurring partner failures and bring clear evidence into service and cost discussions.
Transit Exceptions
Compare expected arrival with the customer promise and follow the shipment timeline. Decide which parcel needs carrier follow-up and which customer needs an update.
- Prioritize exceptions and long gaps between scans.
- Check the latest event behind an arrival estimate.
- Identify recurring issues by carrier and route.
Delivery commitments. Give customer-facing teams a timely basis for managing promises when a shipment no longer appears likely to arrive as expected.
CARRIER ON-TIME PERFORMANCE
| Carrier | Delivered | On Time |
|---|---|---|
| USPS | 8 | 75.0% |
| UPS | 6 | 33.3% |
| FedEx | 8 | 12.5% |
Transit Details · Selected Carriers
Carrier Costs
See how carrier, service, weight and destination affect cost per shipment. Use the cost drivers to guide rate discussions and assess changes to the carrier mix.
- Distinguish lower volume from a genuine unit-cost saving.
- Compare similar services and shipment profiles.
- Bring the relevant shipment evidence into negotiations.
Delivery economics. Avoid accepting higher unit costs as inevitable when the underlying cause may be a change in service choice or shipment mix.
DELIVERY UNIT COST
| Measure | Prior Year | Current |
|---|---|---|
| Cost per Shipment | $2.38 | $3.25 |
| Cost per Pound | $3.92 | $4.60 |
Carrier Performance · YTD to May 13, 2026
3PL Service Performance
Review outbound fulfillment, Returns and inbound receiving against their own deadlines. Use the affected partner, channel and stage to agree where service needs to improve.
- Follow up overdue work still in progress.
- Compare processing times across partners and channels.
- Review processing discrepancies alongside speed.
Partner accountability. Use missed deadlines and processing records to agree specific improvements with each delivery partner.
FULFILLMENT AGAINST CHANNEL SLAS
| Channel | Average Hours | SLA Compliance |
|---|---|---|
| DTC | 18.0 | 98.6% |
| Nordstrom | 10.3 | 83.7% |
| Wholesale | 30.5 | 87.5% |
NRI · Trailing 30 Days
Contracts and Invoices
Match billed services to the applicable rates and terms. Establish which differences need clarification, approval or a dispute before they become accepted costs.
- Trace charges to service quantities and expected rates.
- Investigate surcharges and unmatched invoice lines.
- Use the correct effective dates and contract terms.
Cost control before payment. Prevent unexplained charges from becoming recurring accepted costs.
INVOICE VARIANCE
Contracts & Invoices · Selected March Invoice · USD
Shipment Patterns
Explore shipment timing by country, region and city. See whether late dispatch is isolated or concentrated in a market, then open the customer and shipment records behind the pattern.
- Compare on-time, early and late shipment trends.
- Identify destinations with recurring timing problems.
- Follow the carrier, service, cost and tracking detail.
Service readiness by market. Assess whether the delivery operation can support the customer promises behind geographic expansion.
US SHIPMENT CONCENTRATION
Customer Shipment Analysis · Selected US Breakdown
Set Up, Connected and Maintained for You
We connect shipment events, partner activity and invoices so logistics and finance can review service and cost together. We configure deadlines and rate mappings, then maintain them as partners and agreements change. A traditional ERP is not required.
Logistics Systems Review
- Review carrier and 3PL records alongside Shopify, QuickBooks, Xero and any ERP in use.
- Confirm the agreements, rate tables and invoice formats used by each partner.
- Map shipment references, service names and partner identifiers across sources.
Service and Rate Configuration
- Align receipt events, cutoffs, time zones and completion rules for each service.
- Map invoice lines to contract rates, surcharges and effective dates.
- Validate service measures and billed-versus-expected amounts with your team.
Rollout and Review Ownership
- Set access for logistics, operations, customer service and finance.
- Agree thresholds for delivery exceptions and invoice differences.
- Assign ownership of carrier follow-up, partner discussions and invoice approval.
Ongoing Support as You Grow
- Maintain tracking, partner and invoice connections as source formats change.
- Add agreed carriers, 3PLs, services and markets.
- Update rate mappings and service rules when your team confirms new terms.
Frequently Asked Questions
Answers on transit exceptions, delivery partners, invoice checks and the data needed to support them.
Is late dispatch the same as late delivery?
No. Dispatch measures when goods leave; delivery measures when they reach the customer. Review shipment timing separately from expected and promised arrival so the follow-up goes to the right stage of the operation.
Can we check carrier and 3PL invoices against negotiated terms?
Yes. Billed services are compared with the configured rates, quantities, surcharges and effective dates. A flagged difference needs review against the agreement before it becomes an approved adjustment or dispute.
Why can shipping cost rise when order volume falls?
A change in carrier, service, weight or destination mix can increase unit cost even when total spend falls. Compare cost per shipment and the underlying profiles before attributing the change to rates alone.
Which logistics KPIs can leadership review?
Track shipment volume, cost per shipment, transit exceptions, scan gaps, expected arrival and partner service performance. Contract and invoice views add billed amounts, expected charges and differences for follow-up.
Does a missing scan mean the shipment is lost?
No. A scan gap means tracking has not updated within the period being reviewed. Check the last event, expected arrival and carrier response before telling the customer the parcel is lost.
Does the module cover Returns and inbound receiving at a 3PL?
Yes. Partner views distinguish outbound fulfillment, Returns processing and inbound receiving. Each is assessed against its own start event, completion event and service deadline.
What does Transit AI flag for follow-up?
AI OS highlights tracking gaps, carrier exceptions and changes in expected arrival. Check the shipment timeline to decide which carrier needs a follow-up and which customer needs an update.
How does AI explain weak partner performance?
It identifies the operation and channel contributing to a service gap. Compare outbound fulfillment, Returns and receiving separately so a healthy combined score does not hide a recurring problem.
Can I ask why a delivery charge is higher than expected?
Yes. Ask within the delivery report and follow up on the billed service, quantity, rate or surcharge. Use the connected invoice and agreement records to investigate the difference.
Can AI help review carrier and 3PL agreements?
Contract analysis extracts the service and commercial terms represented in the agreement, including rates and effective dates. Your team validates those terms before they are used for invoice matching.
Does an AI invoice flag confirm that we are owed a refund?
No. Confirm the service, quantity and applicable terms first. The finding identifies a charge to review; your team decides whether to approve it, request clarification or raise a dispute.
Which logistics records do you connect?
We assess your carrier, 3PL, ERP, tracking and invoice sources, then agree the connections and reporting scope.
How are service deadlines defined?
We agree receipt events, cutoffs, time zones and completion rules using your operating process and partner agreements.
Who maintains the rate and service data?
We maintain the agreed connections and mappings. Your team confirms new terms and service changes so comparisons use the correct effective rates and deadlines.
How long does setup take?
Plan for roughly a month, depending on partner access, tracking sources and contract data. We agree the initial scope after reviewing the sources and continue maintaining the model as agreements and services change.
Who approves partner disputes or operational changes?
Your team owns carrier escalation, invoice approval and disputes. We agree access, review responsibilities and any configured operational actions during setup so a flagged difference follows the right approval process.
Keep the Promise Through Delivery
Connect shipment events, partner performance and billed costs so your team can follow through on both the customer promise and the commercial agreement.
Prefer email? business@rudderanalytics.com
