Commerce Operations,
Run Hands-On
Selling channels, supply chain, finance and customer operations, led by a fractional COO and CFO. A systems team audits, configures and runs the platforms underneath.
No platform or operation matches that. Check the spelling, or try the vendor’s name on its own: Klaviyo, NetSuite, SPS Commerce.
eCommerce
Orders, customers, products and checkout events, straight from the storefront.
- Store & channel setup
- Catalogue & pricing
- Order & customer sync
- Multi-store & currency setup
- Discount, tax & refund handling
- Checkout & payment configuration
- Backorder management
- Replatform migration
Marketplace
Channel orders, settlements and fees, mapped to one SKU spine.
- Listing & SKU mapping
- Marketplace order import & sync
- Settlement & fee reconciliation
- FBA versus FBM stock split
- Buy Box & stockout monitoring
- FBA replenishment
- Channel price & listing updates
- Payout matching
Wholesale & EDI
850, 855, 856 and 810 mapped into the ERP, per trading partner.
- Trading-partner onboarding
- PO, ASN & invoice flow
- Retailer compliance
- 850 / 855 / 856 / 810 document mapping
- Chargeback & exception tracking
- B2B price list management
- Dropship order routing
- Inter-company dropship orders
- D2C, dropship & wholesale in parallel
- Document acknowledgement feeds
Retail & POS
Store transactions and stock, consolidated with online into one stock position.
- Store & location setup
- Omnichannel stock visibility
- Store pickup (BOPIS)
- Store versus online revenue reporting
- Register & till reconciliation
- POS-to-ERP sync
ERP & Inventory
The system of record: item master, costing, multi-location stock, ledger.
- Multi-warehouse inventory
- Inventory pools
- Cycle counts & bin transfers
- Inter-company transfers
- Landed costing
- Demand forecasting
- Replenishment planning
- Purchase & transfer orders
- Item master & BOM upkeep
- Sales & operations planning
- Multi-entity & subsidiary setup
Fulfilment & 3PL
Shipment events, inbound receipts and 3PL billing files in one model.
- 7.6% to 4.1%Warehouse cost as a share of revenue at an apparel brand, cut over 3 years of growth
- Up to 60%Lower 3PL cost than the previous provider, across 3 transitions
- Order allocation
- Pick, pack & ship
- Batch & wave picking
- Barcode scanning
- Receiving & put-away
- Inbound ASN capture
- 3PL onboarding
- 3PL analysis & benchmarking
- 3PL contract negotiation
- 3PL transitions
- Warehouse SLA management
- 3PL invoice audit
- 3PL stock sync & weeks of supply
- Multi-3PL stock reconciliation
- Inventory-by-location feeds
Carriers & Shipping
Tracking, rate cards and surcharges allocated to order and SKU.
- $1.7M+Shipping cost saved through carrier setup and rate negotiation
- Carrier & service configuration
- Carrier contract & rate negotiation
- Rate shopping
- Invoice-to-rate-card audit
- Tracking & exception monitoring
- Zone & dimensional weight modelling
- Shipping cost per order and SKU
- Transit time & service level tracking
Finance
Hands-on decisions on cash, margin and lending, made on books that reconcile.
- Financial strategy & planning
- Profit & loss reviews
- Contribution & SKU margins
- Cash flow forecasting
- Borrowing base reporting
- Commission & royalty calculations
- Accounting platform audit & setup
- Payout & settlement matching
- Invoice reconciliation
- Landed cost to COGS
- Bank reconciliation
- Multi-entity consolidation
- Revenue recognition
- Gateway fee analysis
- Subscription billing
Returns & Post-Purchase
RMAs, dispositions and reason codes linked to refund and restock.
- Returns & RMA
- Disposition & restock
- Return reason analysis
- Refund-to-order matching
- Warranty & claims handling
- Return cost per SKU
CRM & Customer Support
Tickets and contacts resolved to one customer, with order context.
- Customer golden records
- Helpdesk order context
- Ticket & SLA reporting
- Contact & account deduplication
- Conversation & macro analysis
- Support cost per order
Growth & Retail Media
Spend and conversions in; audiences and customer lists back out.
- Spend & conversion sync
- Audience activation
- Blended ROAS & MER
- Campaign taxonomy & UTM governance
- Retail media network reporting
- Server-side conversion forwarding
- Contribution margin by channel
Retention & Loyalty
Campaigns, subscriber state and loyalty tiers; segments written back.
- Loyalty & rewards sync
- Segment activation
- Campaign & flow reporting
- Subscriber & consent state
- Review & UGC capture
- Suppression & deliverability
- Repeat purchase & cohort reporting
An operations review, in one call
It starts with how orders, stock and cash move today. The review sets out the first fixes, the platforms to audit, and a plan to run them.
Book a strategy call